Welcome to Perdura Support

  • Track your order

    Thank you for choosing Perdura. To track the status of your order, click the link below. For any questions, contact our customer support.

    TRACK NOW

  • Request Assistance

    Facing issues related to your order, delivery, payment, product or replacement, click below to raise a support ticket.

    CONTACT NOW

Frequently Asked Questions

Can I get expert guidance from Perdura for choosing the right product?

Yes, please contact us on the chat icon you see on the bottom corner or send us an email on care@perduratherapeutics.com and we will assign our Perdura Skin Expert to guide you through the process

Do you offer Cash On Delivery for orders?

Unfortunately, we do not offer Cash On Delivery as of now. If this changes in the future, you will see an option for Cash On Delivery at checkout

When will my order be delivered?

We typically process orders within 1 to 5 business days. You will receive your order updates with shipment tracking information on the provided Email-ID as soon as the order is shipped. Typically, orders are delivered within 3-5 days.

I haven't received my order yet

It takes 3-5 business days for orders to be delivered. In case you have not yet received your order after 7 days from date of order confirmation, please reach out to us via the chat option or email us on care@perduratherapeutics.com and we will aim to resolve the issue very quickly.

I provided wrong information while ordering. How can I make changes?

Please reach out to our team immediately via the chat option or email us on care@perduratherapeutics.com. Please provide your order number on the chat or email with the required changes.

Can I return my products?

Yes, we have a 7 day return policy. Provided, the products are unopened and are in the exact same condition as received. Please read out return policy for more details.

My products are damaged. Can I get a refund or replacement?

Yes, please take a picture of the order/products as soon you receive it and send them to us via email on care@perduratherapeutics.com. Our team will assist you in resolving the situation and helping with a refund or replacement as appropriate.

Do you have a referral or affiliate program?

Yes, we have an affiliate program for individual skin and beauty experts. Please reach out to us via email on care@perduratherapeutics.com or click the "Affialiate Program" link on our website.

Do you partner or work with Dermatologists?

Yes, we work with several Dermatologists to make Perdura products available to their patients/clients. if you are a Dermatologist looking to partner with us to make Perdura products accessible for your patients - please email us on care@perduratherapeutics.com